FAQ

Last updated: September 4, 2026

What does Aveniquen sell?

Aveniquen offers a curated selection of home textiles and soft furnishings designed to bring comfort and personality into everyday living spaces.

Our collections may include bedding, blankets, pillow covers, towels, rugs, curtains, table linens, mattress protectors, sofa covers, and other home comfort essentials.

How long does order processing take?

Most orders are prepared for shipment within 1–3 business days after payment has been successfully confirmed.

Orders placed during weekends or public holidays may begin processing on the next business day.

How long will delivery take?

After your order has been dispatched, estimated standard delivery is generally 7–12 business days.

Delivery times are estimates rather than guarantees.

Actual delivery may vary depending on destination, carrier operations, customs processing, weather conditions, peak seasons, or circumstances outside our reasonable control.

Do you offer free shipping?

Yes.

Aveniquen currently offers free standard shipping on qualifying orders over $75.

If your order does not qualify for free shipping, any applicable shipping cost will be displayed at checkout before payment.

How can I track my order?

When tracking is available, shipment information will be provided after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving the parcel.

Can I change or cancel my order?

Please contact:

service@aveniquen.com

as soon as possible.

We will make reasonable efforts to assist you before fulfillment begins.

Once an order has entered fulfillment or has already been dispatched, we may no longer be able to modify or cancel it.

What should I do if I entered the wrong shipping address?

service@aveniquen.com

Customers are responsible for providing complete and accurate delivery information.

We cannot guarantee that an address can be changed after fulfillment has begun.

What if my order arrives damaged or incorrect?

Please contact us as soon as reasonably possible at:

service@aveniquen.com

Include your order number, a description of the issue, clear photographs of the item, and photographs of the packaging where relevant.

Once the issue has been verified, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer. If a return is required due to our error or a confirmed product defect, Aveniquen will cover the reasonable return shipping costs.

Do you accept returns?

Yes.

Eligible products may be returned within 30 days after delivery, subject to the conditions stated in our Return Policy.

Returned products generally need to be unused, unwashed, undamaged, and suitable for return.

Should I send my return to the company address?

No.

Please do not automatically send products to our registered business address or to an address printed on the original parcel.

Contact:

service@aveniquen.com

before returning any item and follow the return instructions provided by our customer service team.

When will I receive my refund?

After an approved return has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

After we issue the refund, your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.