Return Policy
Last updated: September 4, 2026
We want your Aveniquen purchase to feel right in your home.
If an eligible item is not suitable, the following return policy applies.
1. 30-Day Return Period
Eligible products may be returned within 30 days from the date of delivery.
A return request should be submitted before the applicable return period expires.
Please contact:
Customer Service Phone:
+852 5115 5555
2. Return Eligibility
To qualify for a standard return, products should generally be unused, unwashed, undamaged, unaltered, and free from stains, odors, pet hair, or other signs of use.
Where reasonably possible, products should also be returned with their original packaging and included accessories or components.
We may reduce or refuse a refund when a returned product has been used, washed, damaged, altered, or returned in a materially different condition from how it was originally received, except where applicable consumer law requires otherwise.
3. How to Start a Return
Before returning a product, contact:
Customer Service Phone:
+852 5115 5555
Please provide your order number, the product you would like to return, the reason for the return, and photographs where the product is damaged, defective, or incorrect.
If the return is accepted, our customer service team will provide the appropriate return instructions.
4. Return Address
Please do not automatically return products to our registered business address.
Our registered business address is not necessarily our warehouse or returns processing facility.
You should also avoid returning an item to an address shown on the original shipping label unless our customer service team specifically instructs you to do so.
Unauthorized returns may be delayed or may not be processed correctly.
5. Return Shipping Costs
For eligible returns resulting from a change of mind, preference, incorrect size selection, or similar customer choice, return shipping costs are generally the customer's responsibility unless applicable law requires otherwise.
If an item arrives damaged, defective, incorrect, or materially different from the product description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer. If a return is required due to our error or a confirmed product defect, Aveniquen will cover the reasonable return shipping costs and provide the appropriate return instructions.
6. Damaged, Defective, or Incorrect Products
If your product arrives damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible.
Please provide clear photographs showing the product, the issue, the packaging where relevant, and the shipping label where helpful.
Once the issue has been verified, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer. If a return is required because the item is damaged, defective, incorrect, or materially different from the product description, Aveniquen will cover the reasonable return shipping costs and provide the appropriate return instructions.
7. Non-Returnable Products
Unless otherwise required by applicable law, certain products may not qualify for standard change-of-mind returns.
These may include gift cards, customized or personalized products, products clearly marked as final sale, items that have been used or washed, and products damaged because of improper use or care after delivery.
Any important product-specific return restriction will be disclosed where appropriate.
8. Exchanges
Direct exchanges may not be available for every product, size, or variation.
Where a direct exchange cannot be arranged, you may return an eligible product under this policy and place a new order for the preferred item.
9. Refunds
Approved refunds will generally be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
Banks, card issuers, and payment providers may require additional processing time before the refund appears in your account.
10. Original Shipping Charges
Original shipping charges are generally non-refundable unless the return results from our error, a defective product, or applicable law requires otherwise.
11. Order Cancellations
If you wish to cancel an order, contact:
Customer Service Phone:
+852 5115 5555
as soon as possible.
We cannot guarantee cancellation after fulfillment has begun.
If an order has already been dispatched, the normal return procedure may apply.
12. Consumer Rights
Nothing in this Return Policy is intended to exclude, reduce, or restrict consumer rights that cannot legally be excluded under applicable law.
Contact
Aveniquen
Operated by:
Nanjing Haiyun Zhiya Technology Co., Ltd.
Customer Service Phone:
+852 5115 5555