Shipping Policy
Last updated: September 4, 2026
This Shipping Policy explains how orders placed through Aveniquen are processed and delivered.
1. Order Processing
Most orders are processed within 1–3 business days after successful payment confirmation.
Business days generally exclude weekends and public holidays.
Processing times may occasionally be longer during holidays, promotional events, unusually high order volume, or other exceptional circumstances.
2. Order Fulfillment & Shipping Origin
Orders may be fulfilled from our own or partner fulfillment facilities depending on product availability, inventory location, and the delivery destination.
The fulfillment or shipping location may differ from our registered business address. The specific shipping origin may vary from order to order based on inventory availability and logistics arrangements.
Regardless of the fulfillment location, all orders remain subject to the processing and estimated delivery times stated in this Shipping Policy.
Once an order has been dispatched, tracking information will be provided when available.
3. Shipping Destinations
We currently ship to eligible addresses within the United States.
As Aveniquen expands into additional markets, other shipping destinations may become available. Available shipping destinations will be shown at checkout.
Shipping availability, delivery times, shipping methods, and shipping fees may vary by destination.
If a destination is not currently supported, checkout may not be available for that address.
4. Estimated Delivery
After an order has been dispatched, estimated standard delivery within currently supported destinations is generally:
7–12 business days
The estimated delivery period begins after dispatch and does not include the 1–3 business day order-processing period.
Delivery times are estimates rather than guarantees and may vary depending on the destination, carrier operations, local delivery conditions, or other circumstances outside our reasonable control.
If additional markets are introduced in the future, estimated delivery times for those destinations may differ and will be communicated where applicable.
5. Free Shipping
Aveniquen currently offers:
Free standard shipping on qualifying orders over $75.
For orders that do not meet the free-shipping threshold, any applicable shipping charge will be displayed during checkout before payment is completed.
Shipping promotions, thresholds, methods, and charges may vary by destination if additional markets become available in the future.
6. Tracking Information
When tracking is available, shipment information will be provided after your order has been dispatched.
Please allow some time for the carrier's tracking system to activate after the parcel has been handed over.
Tracking updates are provided by the applicable shipping carrier and may occasionally be delayed.
7. Multiple Packages
Orders containing several products may occasionally be shipped in more than one package.
Separate packages may arrive at different times and may have different tracking numbers.
You will not be charged additional shipping simply because we choose to divide an eligible order into multiple shipments.
8. Shipping Address
Customers are responsible for providing complete and accurate delivery information during checkout.
Please check the recipient name, street address, apartment or unit number, city, state or region, postal code, country, and contact information before completing your purchase.
If you discover an error after placing your order, contact:
Customer Service Phone:
+852 5115 5555
as soon as possible.
We cannot guarantee that delivery information can be changed after fulfillment has begun.
If an address change cannot be completed before dispatch, we will provide reasonable assistance where possible.
9. Delivery Delays
Delivery may occasionally be delayed because of circumstances outside our reasonable control.
These may include carrier disruptions, customs procedures where applicable, severe weather, local delivery conditions, transportation interruptions, peak holiday periods, or incomplete delivery information.
If your tracking information has not been updated for an extended period or your shipment appears to be unusually delayed, please contact:
Customer Service Phone:
+852 5115 5555
with your order number.
We will review the available shipping information and provide reasonable assistance.
10. Customs, Duties, and Taxes
For international orders, where international shipping is available, customs duties, import taxes, brokerage fees, or other charges may be imposed by the destination country or region.
Unless otherwise stated at checkout, such charges are not included in the product price or shipping charges and may be payable separately by the recipient.
Customs requirements, import regulations, and applicable charges vary by destination.
Customers should consult the appropriate local authority if they are uncertain about possible import charges.
This section applies only to destinations for which international shipping is available at the time an order is placed.
11. Failed or Refused Delivery
A parcel may be returned if delivery cannot be completed because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal of delivery, or failure to collect the shipment.
If a parcel is returned to us or our fulfillment partner, please contact:
Customer Service Phone:
+852 5115 5555
so we can review the available options.
Where permitted by applicable law, reasonable additional shipping or handling costs resulting directly from circumstances caused by the customer may be deducted from an available refund.
This does not affect any rights you may have where a delivery problem results from our error, a carrier issue for which we are responsible, or a defective or incorrect order.
12. Lost Packages
If tracking information shows unusual inactivity or you believe your parcel may have been lost, contact:
Customer Service Phone:
+852 5115 5555
Please provide your order number so we can review the available shipment information.
If a shipment is confirmed to be lost or cannot reasonably be located, we will work with you to provide an appropriate resolution based on the circumstances of the order.
We do not automatically reject a claim solely because a parcel has already been handed to a carrier.
13. Packages Marked as Delivered
If tracking shows that your order was delivered but you cannot locate it, please first check:
- Around the delivery location;
- With household members;
- With your building reception, front desk, or mailroom, where applicable;
- With nearby neighbors where appropriate; and
- With the shipping carrier.
If the parcel still cannot be located, contact our customer service team at:
Customer Service Phone:
+852 5115 5555
Please include your order number and any relevant delivery information so we can review the situation and provide reasonable assistance.
A tracking status of “Delivered” does not automatically prevent us from reviewing a delivery-related issue.
14. Contact Us
For shipping-related questions, delivery concerns, tracking issues, or other assistance, please contact:
Customer Service Phone:
+852 5115 5555
Aveniquen is operated by:
Nanjing Haiyun Zhiya Technology Co., Ltd.